Privacy Policy

At EOK (Elixir Of Kashmir) “we,” “us,” or “our”, we are dedicated to safeguarding your privacy and personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or use our services.

1. Information We Collect

We collect personal information in two ways:
  • Information You Provide: When you create an account, place an order, or contact us, you may provide details such as your name, email address, shipping address, and payment information.
  • Automatically Collected Information: We collect data automatically when you visit our website, such as your IP address, browser type, operating system, and browsing activity.

2. How We Use Your Information

We use your information to:
  • Process and fulfill orders
  • Communicate with you about orders, promotions, and account updates
  • Improve our website and services
  • Prevent fraud and ensure security
  • Comply with legal requirements

3. Information Sharing

We may share your personal information with:
  • Service providers who assist in operating our website and delivering services
  • Third-party payment processors for transaction processing
  • Law enforcement or regulators, when required by law or for protecting our rights

4. Your Choices

You can update your account and communication preferences anytime via your account settings. You may opt out of marketing communications by following the unsubscribe instructions in our emails.

5. Data Security

We implement reasonable measures to protect your personal data against unauthorized access or disclosure, in compliance with the Digital Personal Data Protection Act, 2023.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

7. Children's Privacy

Our website is not intended for children under 13, and we do not knowingly collect data from children.

8. Transfer of Information

Your personal information may be transferred to servers outside India for processing. We ensure compliance with applicable data protection laws for such transfers.

9. Data Localization

Certain personal information may be stored and processed within India, in compliance with data localization regulations.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website, and your continued use of the site indicates your acceptance of the revised policy.

11. Grievance Redressal

For any concerns or complaints regarding the handling of your personal data, please contact our Grievance Officer at eok@elixirofkashmirbox.com. We will address grievances in accordance with applicable laws.

12. Rights of Data Subjects

Under Indian data protection laws, you have rights to access, correct, or delete your personal information. To exercise these rights, contact us at the details below.

13. Intellectual Property

All content, trademarks, logos, and materials on this website are owned by EO (Elixir Of Kashmir) and protected by intellectual property laws. Unauthorized use is prohibited. You are granted a limited, non-transferable license to access and use the website for personal purposes only.