Shipping and Return Policy

At EOK, we ensure timely and safe delivery of your products through trusted courier partners. Here’s a quick overview of our shipping and return policy:

Shipping Information

  • Domestic Orders: All orders within India qualify for paid shipping.
  • Cash on Delivery (COD): COD orders within India are subject to a charge of ₹59, based on eligible pin codes.
  • International Orders: Shipping costs depend on the weight, volume, and delivery location.
  • Reverse Pickup for Returns: Not available for international orders. Customers must manage returns themselves.

Returns & Exchanges

  • Return Window: For food items, returns must be requested within 48 hours; for craft products, within 5 days of delivery.
  • Return Process: After initiating a return, expect a delivery time of 4-5 days for food products and 6-7 days for craft products.
  • Eligibility: Items must be in original condition—unused, unworn, with tags and packaging intact.
  • Custom Orders & Sale Items: Customized orders and stock clearance items are not eligible for returns or exchanges.
  • Damaged or Used Products: No returns or exchanges on damaged, tampered, or used products.

Packing for Returns

  • Products must be well-packed to prevent damage during return transit. Reverse pickup is only available for serviceable pin codes.

Product Disclaimer

  • Many products on our site are handmade, so there may be slight variations in color, design, or embellishments compared to the images online. This is due to the nature of the materials and differences in digital displays.

Product Disclaimer

  • Many products on our site are handmade, so there may be slight variations in color, design, or embellishments compared to the images online. This is due to the nature of the materials and differences in digital displays.

Product Disclaimer

  • Many products on our site are handmade, so there may be slight variations in color, design, or embellishments compared to the images online. This is due to the nature of the materials and differences in digital displays.

Contact Us

For any return-related queries, please reach out:
    • Whatsapp: +91-9622783888
    • Email: eok@elixirofkashmir.com

Return Shipments Address

Returns Department,
Saket, Delhi, India – 110068